Have a question, issue, or feedback? We'd love to hear from you. We typically respond within 24–48 hours.
For general questions, account issues, or feature requests.
[email protected]For privacy requests, data deletion, or Terms of Service queries.
[email protected]We aim to respond to all messages within 24–48 hours on business days.
Mon – Fri, 9am – 6pm WATThanks for reaching out. We've received your message and will get back to you within 24–48 hours.
Many common questions are answered in the:
When reporting bugs, please include:
⚡ Quick tip: If you have a coupon code issue, include the coupon code in your message (it's safe to share with us).
Go to the sign-in page and click "Forgot password?" — you'll receive an email with a reset link. Check your spam folder if it doesn't arrive within a few minutes.
Make sure the code is entered in UPPERCASE with no extra spaces. Coupons have a limited number of uses — if yours has expired, contact us and we'll look into it.
Click the "☁️ Save to Storage" button on your dashboard to sync progress to your account. If the issue persists, try the "💾 Save Backup File" option and contact us with the file attached.
Yes! PyLernen is responsive and works on mobile browsers. For the best coding experience, we recommend using a tablet or desktop for lessons that involve the code editor.
Complete all 20 lessons and pass the Certification Exam with 75% or higher. A certificate view will appear with a "Download Certificate" button. If you passed but can't find your certificate, use the "Generate Missing Certificates" button in your account sidebar.
Paid plans are now available! Basic is a one-time ₦20,000 and Pro is a one-time ₦50,000 — no subscription, pay once and learn forever. Buy securely from the pricing section on our homepage (powered by Selar). After checkout you'll receive an access code, which you redeem on the coupon page to unlock your plan and create your account.
Yes — valid coupon and partner codes still grant full access at no cost. Enter your code on the coupon redemption page when you sign up. Coupon codes cannot be combined with a paid plan purchase.
Send us an email at [email protected] with the subject "Data Deletion Request" and include your registered email address. We'll process your request within 30 days.
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